1. General Policy
Due to the digital nature of products, refunds are reviewed case-by-case and are available only for confirmed service quality issues.
2. Request Window
Refund requests must be submitted within 24 hours of purchase.
3. Eligible Cases
- Unresolved technical failure
- Duplicate purchase
- License non-delivery within stated timeframe
4. Non-Refundable Cases
- Change of mind after access was provided
- Customer-side misuse or incompatibility
- Violations of service terms
5. Contact
Refund inquiries: support@xernel.cc