Summary. When you buy from us, you get a personal, non-transferable license to third-party PC game software for the period you paid for. You must be at least 18. Our products run only on your own device; any interference with game servers is prohibited. We are not affiliated with any game publisher: using this kind of software may violate game and platform rules and can lead to restrictions or bans on your game account — that risk is yours. If we disagree, we talk first — see Pre-Trial Dispute Resolution.
1. About These Terms
1.1. These Terms of Service (the “Terms”) govern your use of the xernel.cc website, the launcher and related services operated by Xernel (“we”, “us”) and your purchase of licenses for the software products offered on the website (the “Products”).
1.2. By placing and paying for an order you accept these Terms. Browsing the website without purchasing is governed by these Terms to the extent applicable.
1.3. These Terms incorporate our Privacy Policy, Refund Policy, AML Policy, Copyright Notices Policy, Disclaimer and Pre-Trial Dispute Resolution procedure.
2. Eligibility
- you are at least 18 years old and have full legal capacity;
- buying and using the Products is not prohibited in the country where you are located — you are responsible for checking this;
- you are not subject to sanctions, including EU restrictive measures, and are not acting for anyone who is (see our AML Policy).
3. Nature of the Products and Associated Risks
3.1. The Products are third-party software for PC games, developed independently of the publishers and developers of those games. Xernel is not affiliated with, endorsed by or approved by any game publisher, developer, platform or anti-cheat vendor.
3.2. Game names, trademarks and logos belong to their respective owners and are used on the website only to indicate that a Product is compatible with the game concerned.
3.3. Client-side only. The Products are designed as client-side modifications that run solely on your own device and interact only with the game client running on it. Server-side exploits, attacks on or interference with game servers or backend infrastructure, denial-of-service attacks, exploiting server vulnerabilities, accessing other players’ accounts or data, and any other action that harms the server side are not part of any Product and are strictly prohibited (section 7).
3.4. Product statuses reflect reality. The status of each Product on our Status page and in the catalog is set by our team based on continuous monitoring and reflects the Product’s actual state. When the situation changes (for example, after a game or anti-cheat update), we update the status promptly and, where needed, pause sales until a fix is released.
3.5. Use is at your own risk. Third-party game software may conflict with the terms of service and rules of games and gaming platforms, and publishers may take action against accounts under their own rules, up to and including bans. Because publisher and anti-cheat checks are outside our control, we cannot give an absolute guarantee for the future, even when a Product’s current status is “Working”. The decision to use a Product is yours, and the associated risk remains with you.
3.6. See our Disclaimer for more about these risks.
4. Orders, Payment and Delivery
4.1. The price, license term and contents of each Product are shown on the Product page and at checkout. Prices are set in US dollars; amounts in other currencies are shown for reference at the current exchange rate.
4.2. Payments are processed by our payment providers FreeKassa and Card2Crypto. We do not receive or store your full card details.
4.3. Once payment is confirmed, your license key is sent to the email address you provided and shown on your order page — normally within minutes. If you have not received your key within 24 hours of payment confirmation, you are entitled to a refund under our Refund Policy.
4.4. Order and support-ticket links give password-less access to the related information. Do not share them.
4.5. Right of withdrawal. EU consumers generally have a 14-day right to withdraw from distance contracts (Consumer Rights Directive 2011/83/EU). For digital content, that right ends once supply has begun if you gave your express consent and acknowledged that you would lose it (Art. 16(m)); you give this consent at checkout. An unactivated key can be refunded within 24 hours of purchase; other refund grounds are set out in our Refund Policy.
5. License
5.1. Upon payment we grant you a limited, non-exclusive, non-transferable license to use the Product for personal, non-commercial purposes for the term purchased (for example, 1, 7 or 30 days). How the term is counted is shown on the Product page or in the launcher.
5.2. A license is for one user. Where a Product is bound to a device, moving the license to another device is handled by support on reasonable request.
5.3. All rights in the Products, the launcher and the website not expressly granted are reserved by Xernel and its licensors. This does not restrict acts the law expressly permits a lawful user of a program to perform (Directive 2009/24/EC).
6. Availability and Updates
6.1. Game and anti-cheat updates can temporarily disrupt the Products. Current Product status is published on our Status page and is updated promptly based on our monitoring (see clause 3.4).
6.2. If a Product is unavailable for more than 48 consecutive hours during your paid term because of an issue on our side or a game update, we will extend your license by the downtime on request to support. If the Product cannot be restored, our Refund Policy applies.
7. Prohibited Uses
You must not:
- use the Products or the service for server-side exploits, attacks on or interference with game servers or backend infrastructure, denial-of-service attacks, exploiting server vulnerabilities, accessing other players’ accounts or data, or any other action that harms the server side;
- resell, transfer, rent, publish or otherwise distribute keys, Products or access to them;
- decompile, modify or crack the Products or the launcher, or circumvent licensing or protection mechanisms, except where the law expressly permits it;
- use the Products in esports competitions or tournaments with prize money, in leagues or qualifiers, or in any situation where doing so would breach the law;
- use the Products for fraud, including manipulating betting or gambling outcomes or selling boosted accounts or items, or to harm other people, their property or data;
- use the Products to harass, bully or threaten other players;
- distribute malware, attack or overload our infrastructure, or abuse our support system;
- pay with payment methods that are not yours or are stolen, or make bad-faith chargebacks;
- use the service in breach of applicable law or sanctions.
8. Suspension and Termination
8.1. We may suspend or terminate a license for material breach of these Terms. Except in cases of fraud, security threats or legal requirements, we will notify you first and give you an opportunity to respond.
8.2. Any action that harms the server side (section 3.3 and section 7) is a ground for immediate termination of the license without refund.
8.3. We may stop selling or supporting a Product or close the project (for example, under an agreement with a rightsholder). No refund is given in that case unless mandatory law expressly requires it; at our discretion we may offer a transfer to another Product.
8.4. You may stop using the service at any time.
9. Conformity and Warranties
9.1. If you are an EU consumer, the Product must conform to the contract throughout the paid term, and if it does not, you have the remedies of the Digital Content Directive ((EU) 2019/770): having it brought into conformity, a proportionate price reduction, or ending the contract with a refund.
9.2. Otherwise, to the maximum extent permitted by law, the Products are provided “as is”. We do not warrant compatibility with every hardware and software configuration, uninterrupted operation, non-detection by anti-cheat systems, or the absence of action by game publishers.
10. Limitation of Liability
10.1. To the maximum extent permitted by law, our total liability to you for all claims relating to a Product is limited to the amount you actually paid for the license giving rise to the claim.
10.2. We are not liable for indirect or consequential loss or loss of profit, or for game account bans or the loss of in-game items, currency or progress caused by game publishers or platforms.
10.3. These limitations do not apply to liability for wilful misconduct, gross negligence, death or personal injury, or where the law does not allow liability to be limited. Nothing in these Terms excludes or limits rights that mandatory law gives consumers, including under the Unfair Contract Terms Directive (93/13/EEC).
11. Indemnity
To the extent permitted by law, you will indemnify us against third-party claims, and related losses and reasonable costs, arising from your breach of these Terms or of the law.
12. Force Majeure
Neither party is liable for failure to perform caused by events beyond its reasonable control, including large-scale network or payment-system outages, acts of public authorities and natural disasters. We will tell you about such events as soon as we can and offer an extension or refund for the period a Product was unavailable.
13. Changes to These Terms
We may update these Terms by publishing a new version on the website. We will announce material changes on the website at least 14 days before they take effect. Changes will not worsen the conditions of licenses already paid for.
14. Governing Law and Disputes
14.1. These Terms are governed by the law of the place where the operator of the service is registered. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of your country of habitual residence (Art. 6 of the Rome I Regulation, (EC) No 593/2008).
14.2. Disputes are first handled under our contractual pre-trial procedure on the Pre-Trial Dispute Resolution page: we will respond substantively within 10 calendar days and propose possible compromises. Disputes that remain unresolved go to the competent courts. EU consumers may sue in the courts of their country of residence and may be sued only there (Arts. 17–19 of the Brussels I bis Regulation, (EU) No 1215/2012).
15. General
- If any provision is held invalid, the rest remain in force and the invalid provision is replaced by the valid provision closest to its intent.
- Our failure to enforce a right is not a waiver of it.
- These Terms are published in English and Russian; if they differ, the version in the language in which you placed your order prevails.
16. Contact
Questions about these Terms, claims and notices: legal@xernel.cc. This is Xernel’s sole official email address: messages sent in Xernel’s name from any other address do not come from us, and messages sent to any other address claiming to belong to Xernel are not received by us.
Customer support and refunds: on-site tickets. Telegram and Discord are community channels and are not intended for legal notices.